Job Opportunity
Client Experience Officer
Ilkeston, Derbyshire, DE7 8FE & Beeston, Nottinghamshire, NG9 2NR
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Who we are looking for:
We Fix Feet Limited are now hiring for the role of Client Experience Officer.
Are you comfortable with talking to strangers both in person and over the phone, making
them feel welcome and comfortable when they meet you?
Are you an “organised” individual and are you able to see tasks through to their end with
determination while simultaneously meeting deadlines and prioritising your day?
Are you empathetic when communicating with people - both written and verbal? Are you
proactive when you see something that is not working and can you anticipate the unspoken
needs of other people knowing that the smallest details always make the difference to them?
Do you have a positive outlook on life?
Are you flexible, open to change, and committed to learning?
You would like to learn new skills, enjoy a challenge and have an enjoyable work
environment, then We Fix Feet is the place for you.
If so, you could be just the person we are looking for to fill the position that we have available
for our Client Experience Officer Role at We Fix Feet.
About Our Clinic
We Fix Feet is a small sized clinic based in Ilkeston, Derbyshire and Beeston, Nottinghamshire.
We have grown rapidly over the past few years and intend to continue to develop the
business.
We provide a positive team culture environment that ensures our clients reach their goals and our team members continually develop themselves both professionally and personally.
As we have grown, we now have an opportunity for the right individual to develop the business by delivering exceptional customer service above and beyond that delivered by us.
The right person is a “people person” comfortable communicating face to face and over the phone to potential clients.
By doing so you will help those clients reach their goals and live a full independent life, by “Treat, Improve and Move”.
The Role
Your role will primarily be front of house, dealing with clients, and the clinicians face to face.
You will be the first face they meet when arriving at the clinic and you will be responsible for making them feel welcome and that they have made the right choice choosing us as their healthcare provider.
The successful candidate will be expected to provide administrative support to assist our current, future and past clients with all their enquiries ensuring they achieve their health goals and experience a WOW service.
Tasks that will need to be performed
● Communicate the values of our services in person and on the phone and be able to explain how valuable our service is to meeting the clients goals.
● Be able to hold lengthy conversations with current and potential clients in person and on the phone assisting them in overcoming all of the barriers to proceeding with booking an appointment in a committed frame of mind.
● Ability to handle price objections.
● Ensuring that clients who request appointments are scheduled correctly.
● Provide a wow experience to patient’s in the clinic that they are looking forward to coming back to and want to tell their family and friends.
● Organise both clinicians schedules and recommend treatment plans to maximise efficiency and revenue for the clinic.
● Communicate with clients before, during and after their treatment plan to ensure that they are totally satisfied with all aspects of their care.
● Ensure that all invoice raised correctly and payments received and recorded following best practice.
● Actively develop and record the systems you utilise in your tasks to ensure continuity when these tasks are performed by another member of the team.
● Completion of routine admin tasks as requested.
Skills needed to perform this role
● Be able to hold an empathetic conversation with a prospective client in person and on the phone for up to 20 minutes.
● Make all clients feel warmly welcome and remember and enjoy interacting with you.
● Be able to answer all questions with authority asked by clients in such a way as to increase the chances of the client booking an appropriate appointment and reaching their goals.
● An ability to learn the skill needed quickly.
● Efficiency in how tasks are performed.
● An ability to organise yourself and clinicians schedules in an efficient manner.
● Have tenacity and determination to see task through to their completion.
● An ability to be aware of a client’s or team member unspoken need.
● Need to be adaptable or resourceful when things don’t go as expected.
● Computer literate and willingness to learn new skills: IT based and otherwise.
What we will do for you
Give you an amazing work environment that including supportive staff, friendly clients and in a fun atmosphere.
Ongoing support and training to help you achieve your professional goals.
An opportunity to develop personally in a supportive environment that is driven by its strong culture and values.
A competitive salary which can grow as the clinic does due to your impact.
If you think you could be right for the position, apply below.👇👇👇
Please email your CV & covering letter addressed to The Director.
eMail: [email protected]
Call - 0115 9328832
