Lorina

Meet Lorina – Customer Experience Officer at We Fix Feet (Beeston Clinic)

At We Fix Feet, we believe every patient’s journey starts with a warm welcome, and that’s precisely what Lorina provides. As our CustomerExperience Officer at our Beeston clinic, Lorina ensures that every visitor feels valued, supported, and confident in our care.

What Inspired You to Get into This Field?

"I’ve always been passionate about helping and supporting people and ensuring they have a positive experience. My background in customer experience, HR, and leadership development has given me a deep appreciation for how important personal connections are. Being part of We Fix Feet allows me to create an environment where patients feel comfortable, reassured, and cared for from the moment they walk through the door."

How Do You Stay Active?

"Staying active is important to me! I love walks, especially when I can explore new places. I also enjoy keeping my mind active through mindfulness practices and setting myself little personal challenges!"

What Do You Do Outside of Work?

"I enjoy socialising and doing the pub quiz on a Thursday night”.

Tell Us a Fun Fact About Yourself!

"I have a Georgian-style dolls' house that I love furnishing and decorating—it's like a mini interior design project!"

Why Lorina is an Asset to We Fix Feet

With years of experience in customer service, operations, and people-focused roles, Lorina is the heart of our front-of-house team. Lorina has a passion for developing our team and is undertaken training on Skin Cancer Awareness and Dementia. She ensures our clinics run smoothly, our patients feel welcomed, and every detail is handled. Whether you’re booking an appointment, visiting for treatment, or simply looking for advice, Lorina is always ready to help with a smile.Lorina and the We Fix Feet team look forward to welcoming you to our Beeston clinic and ensuring your exceptional experience!