Meet Ruth – Client Experience Officer at We Fix Feet (Ilkeston Clinic)

At We Fix Feet, patient experience is at the heart of everything we do, and Ruth plays a key role in ensuring every visitor feels welcomed and valued. As our Client Experience Officer at our Ilkeston clinic, Ruth brings her warm personality, years of customer service expertise, and a passion for helping people to ensure each patient’s journey with us is smooth and stress-free.

What Inspired You to Get into This Field?

"I have always been a people person, and with over 17 years of experience in retail and customer service, I love creating a friendly, welcoming environment where people feel looked after. Joining We Fix Feet has allowed me to combine my passion for organisation, teamwork, and exceptional service in a way that truly makes a difference to people’s lives."

How Do You Stay Active?

"I stay active by spending time outdoors with my two dogs, who keep me on my toes with their energy! I also love getting stuck into DIY projects—there’s always something creative on the go!"

What Do You Do Outside of Work?

"Crafting is a huge passion of mine! I enjoy crocheting and making handmade gifts, often donating pieces to charities and care homes. I also love cooking, especially trying new Indian curry recipes to share with family and friends!"

Tell Us a Fun Fact About Yourself!

"If I could be any animal, I’d probably be a loyal and hardworking dog—dedicated, full of energy, and always there for those around me!"

Why Ruth is an Asset to We Fix Feet

With years of experience in leadership and customer service, Ruth understands how to make patients feel valued, comfortable, and well cared for. Whether helping with bookings, answering queries, or ensuring the clinic runs efficiently, she always provides support with a friendly smile and a listening ear.Ruth and the We Fix Feet team look forward to welcoming you to our Ilkeston clinic and ensuring your experience is exceptional!